Hey Dareni, I've responded to your support request including the documentation and DPA agreement. Here's my response for your convenience:
"Inputs from agent" and "Tool output" These are part of your agent and tool run logs. The Security Overview covers these under default retention: on paid plans they're stored until you choose to delete them. Conversations are private to your project, can be deleted by you at any time, and are stored in your organization's region, which for you is US (N. Virginia). Automatic deletion policies are an Enterprise feature (Data Retention (https://relevanceai.com/docs/enterprise/data-retention)).
GPT 6 Sol This is OpenAI's GPT-6 Sol model, accessed through OpenAI's API. For OpenAI models used without your own API key, the Security Overview states that data is not logged, not used for training, and covered by a Data Processing Agreement. We don't train any models on your data. Please use this in place of the earlier description. Our subprocessors are listed at http://trust.relevanceai.com/subprocessors.
After manual deletion Agent logs, conversations, knowledge and files are under your control for deletion. Account deletion requests are processed within 60 days. We keep automatic, encrypted backups across multiple availability zones for disaster recovery. We don't publish a separate timeline for backup copies. Our Data Processing Addendum (attached, section 8) covers this: backup copies are deleted under our backup and retention schedules.
MFA on Pro No. SSO and MFA are supported through your identity provider for Enterprise customers.
Documentation
Audit logs: Event Streaming (https://relevanceai.com/docs/enterprise/streaming-events), an Enterprise feature.
Credentials: Org & project-level API keys (https://relevanceai.com/docs/enterprise/org-project-level-api-keys), also Enterprise-only.
Overall: Security Overview (https://relevanceai.com/docs/admin/security).
I've attached the DPA agreement for your review.
Let me know if you've any questions.
Hey Arturo Bustamante Delgado! I've had a look at the ticket from July that you mentioned. I can see our support team reached out to get some more details to help investigate, but it looks like we didn't hear back at the time so the ticket was closed off. I've just responded to your latest email with the invoice you requested. Feel free to follow up with me via email if you have any questions- I might miss your response here on this channel.
Hey team- Niamh here from the support team at Relevance AI!
